Dispatcher/Customer Service Rep

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    Website Kam-Way Transportation

    SUMMARY: Updating customers or drivers with progress reports or check calls and complete the transaction after the freight has picked up or delivered.

     

    DUTIES AND RESPONSIBLITIES:

    • Has the ability to navigate and become fully efficient in Kamway’s operating system- TMW
    • Ability to input loads from scratch to Load Completion
    • Contact customers to update if issues arise during afterhours with loads.
    • Respond to complaints and resolve issues regarding customer problems professionally and promptly and support the company’s reputation for excellent customer service
    • Have the ability to process customs border paper work for the team
    • Schedule drivers to pick up and deliver loads to customers or vendors.
    • Coordinate and manage the most efficient loads to remain cost-effective as a company
    • Dispatch drivers for shipment pick-ups and deliveries.
    • Update shipment tracking system and maintain timely data integrity.
    • Prioritize time sensitive cargo / shipments
    • Contact Drivers to update if issues arise during afterhours with loads.
    • Interacts with the driver and or client to address any concerns or route changes
    • Holding drivers accountable for their assignment to meet company standards
    • Plan drivers accordingly to ensure freight needs are met when problems occur at night in which prior plans are not able to be met for existing drivers and /or customers.
    • Other duties may be assigned to meet business needs.

    EDUCATION AND WORK EXPERIENCE

    • Under Graduate in Business or Management experience preferred
    • Dispatching and Customer Service experience.
    • Thorough knowledge of fleet management and logistics.
    • Budget development and oversight experience.
    • A demonstrated commitment to high professional ethical standards and a diverse workplace
    • Excels at operating in an fast pace, community environment
    • Ability to challenge and debate issues of importance to the organization

    To apply for this job please visit www.linkedin.com.

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